Beard Boys will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you if your Gift with Purchase must accompany your return.

You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing. Returns that are received with proper authorization will be refunded within 7-10 business days of receipt. The refund will be processed to the same credit card, or bank account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from Beard Boys for your records. Please note that original shipping charges are not refundable and that return shipping charges are the responsibility of the customer except in the case of carrier damage or an error by Beard Boys

While we gladly supply and ship to all countries outside of South Africa, We are not liable nor do we hold ourselves responsible for foreign countries import requirements, and cannot accept parcels that are returned or destroyed due a foreign countries import restrictions or laws. Should such parcels be returned to Beard Boys no refunds can be made under such conditions.

Incorrectly Ordered Items

Returning Orders Paid by Gift Certificates

PLEASE SEND ALL RETURNS TO:

Beard Boys

Shop L14, Ferndale On Republic

Republic Road, Randburg  

Gauteng, South Africa 2125

Cancellation of orders

Orders placed may be cancelled at anytime prior to payment. Should payment be received the order may only cancelled and subject to the following fees:

1. a) Prior to payment – 0%
2. b) Prior to shipment but after having made payment – 5%
3. c) After packing, shipment and return to Beard Boys (packaged unopened) – 10% plus shipping costs.
4. d) After the package is delivered by the shippers – no cancellation.
5. Delivery Fee’s will not be refunded. If order had free shipping we will deduct the cost of Shipping fees off the refund.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following item/s cannot be returned or exchanged:

• Custom Engraved Items
• Once Off Special Items
• Delivery Charges
• Item/s not used for intended purposes

Should you have any queries regarding the return of and item please contact us.