Beard Boys will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you if your Gift with Purchase must accompany your return.
You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing. Returns that are received with proper authorization will be refunded within 7-10 business days of receipt. The refund will be processed to the same credit card, or bank account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from Beard Boys for your records. Please note that original shipping charges are not refundable and that return shipping charges are the responsibility of the customer except in the case of carrier damage or an error by Beard Boys
While we gladly supply and ship to all countries outside of South Africa, We are not liable nor do we hold ourselves responsible for foreign countries import requirements, and cannot accept parcels that are returned or destroyed due a foreign countries import restrictions or laws. Should such parcels be returned to Beard Boys no refunds can be made under such conditions.
Damaged in Transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to Beard Boys. Any refund or re-ship will be processed following inspection of the product.
Incorrectly Ordered Items
Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
Returning Orders Paid by Gift Certificates
An online store credit will be issued to the gift recipient for the full amount of the merchandise return. Beard Boys does not offer exchanges or cash refunds for Gift Certificate purchases. Any funds charged to a credit card will be automatically credited to the same card.
PLEASE SEND ALL RETURNS TO:
88 Rossini Boulevard
Gauteng, South Africa 1911
Cancellation of orders
Orders placed may be cancelled at anytime prior to payment. Should payment be received the order may only cancelled and subject to the following fees:
- a) Prior to payment – 0%
- b) Prior to shipment but after having made payment – 20%
- c) After packing, shipment and return to Beard Boys (packaged unopened) – 30% plus shipping costs.
- d) After the package is delivered by the shippers – no cancellation.
Should you have any queries regarding the return of and item please complete the “Contact Us” form